USGBC is a Washington DC based nonprofit organization focused on proving better buildings equals better lives. USGBC established the LEED system to support this vision. LEED is the most widely used green building program in the world and is helping transform buildings, communities and cities around the world. Today, people know that if they are in a LEED-certified building they are using less energy and water, avoiding waste, saving on maintenance costs, improving indoor air quality, offering comfort to their occupants, and creating less environmental burden on their community. They also know that they are in a building that enhances their health and wellness. USGBC focuses on our relevant and reimagined vision that Healthy people in healthy places equal a healthy economy.
The Technical Customer Service (TCS) team provides customized and technical support for all of
USGBC and GBCI’s certifications and credentials, including LEED, WELL, SITES, EDGE, PEER, ParkSmart, and TRUE to current and potential project teams and stakeholders. This is a dynamic, integrated team of
architects, engineers, building scientists, landscape architects, planners, and sustainable development
professionals with a combined 250 years of green building expertise. Together, we respond to
approximately 3,000 inquiries per month across most of the USGBC and GBCI’s programs and products, including certifications, credentials, and education.
What You’ll Be Doing:
As an integral member of a team of experts, you’ll use your sustainability expertise to craft expert guidance for LEED project teams in response to their technical inquiries. As you grow in your role, you may specialize in one or more of our LEED credit categories, building relationships with other experts in the organization and investing in the continuous improvement process for LEED guidance.
You will use and build on our team’s library of rating system expertise and best practices.
Using professional writing and speaking skills, you’ll communicate across boundaries with a spirit of mission-driven teamwork and professionalism. You’ll work with project teams who are new to our rating systems and educational offerings, as well as those who are experts themselves, fostering empowerment and education through LEED.
As someone who thinks holistically and systematically, you’ll design, implement, and refine processes that empower our customers to implement their goals and USGBC’s mission, growing the reach of the decades of intelligence that the USGBC has collected from around the world.
To apply: Please email email@example.com or fax your resume and a letter of interest.
Note the title of the position you are applying for.
Submit files as PDFs or Word documents.
No phone calls, please.
What You Need To Bring:
3-10 years of professional experience in a field related to green design and construction, sustainable operations and maintenance, and/or sustainability education.
Experience assisting with LEED project applications, green building consulting on LEED projects or other rating systems
Bachelor’s degree in a related field of study, such as sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education, etc.
A current USGBC or GBCI credential, or a commitment to earn one within the first year of
Self-starter, committed to creating a more sustainable world, and the desire to make big-picture
visions actionable in the day-to-day.
Empathetic problem-solving skills. The ability to listen, take in information, evaluate it, develop solutions, and work with our team to track resolutions.
Other Things We’d Like You To Bring:
A love of learning, developing greater expertise, and a desire to share your growing expertise with colleagues and customers. The path to a resilient world is evolving, and that’s part of the joy and challenge.
Persistence in engaging with challenges, flexibility to find multiple solutions, and the ability to keep the end goal in mind while working on each part of the solution.
Full Time, permanent, salaried, benefits-eligible
Location: Remote, or 2101 L Street NW, Washington, DC
Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week, including occasional evenings and weekends
Travel: 0-5%, upon request and approval
USGBC is an equal opportunity employer
Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, non-profit-competitive compensation commensurate with experience and skill level, generous benefits package, 401k matching and comprehensive health insurance.
The headquarters office is a LEED Platinum commercial interior space in a LEED certified building in the LEED Platinum certified central business district in the first LEED Platinum certified city, Washington, DC. The office serves as an example for green design and construction products and practices. It is close to public transportation and incorporates many healthy and environmentally friendly features.